Computation Errors

Exporting your content to Umbra Composit

After you have successfully uploaded your 3D content to our cloud using one of the Umbra Composit plug-ins or the CLI (Command Line Interface) tool, your content is then automatically optimized in the cloud - or as we like to call it; umbrafied.

This means that after you’ve clicked the green “Umbrafy” button in the ‘Export to Umbra Composit’ window in one of the plug-ins or the upload has finished in the CLI, you can safely continue with your other tasks while our platform does the data optimization for you.

‘Export to Umbra Composit’ window in Umbra Composit™ for Revit plug-in

Finished upload view in CLI

What happens to your content in the cloud

After your 3D content has been successfully exported to our cloud, Umbra Composit splits the content into individual cube-shaped blocks, and each one of these blocks then goes through optimization.

To put it simply, Umbra Composit automatically optimizes your 3D content so that it can be viewed in the highest possible quality and detail in the end-device.

Successful umbrafication (umbra.io)

After the export has been completed, you can follow the progress of your data optimization in umbra.io.

Depending on the complexity of your exported 3D content, the umbrafication process can take anywhere from a couple of seconds to hours to finish.

Computation errors

While your content is being optimized, possible computation errors will be displayed on the top right corner of your project view.

The computation error message is rather over-zealous in itself and will pop up even if the computation failure is minimal. Luckily, this also means that most often you are still able to view your content without any problems after the computation has finished.

Umbrafied content with computation errors (umbra.io)

In some cases, however, the computation error can result in a visibly faulty outcome or a completely empty view. The best way to check if you should file an error report is to give the content a visual inspection and see if there are any major failures in it.

Rest assured, though! All computation failures are automatically reported on our end, and our team is constantly monitoring the computations in order to fix these errors!

Reporting computation errors to Umbra Support

In order to help us get to the bottom of your computation errors, we encourage you to attach the View in 3D link to the model (URL) as well as screenshots in your error report.

Also, we often ask for a permission to view the project content. This can be done by either inviting support@umbra3d.com to view the project in umbra.io or by sending the content to us via Umbra Support File Request. Sending the content to us helps us in replicating the process ourselves.

Whatever the reason behind your computation errors may be, feel free to get in touch with us any time - we are happy to help!

Further reading:
Umbra - How it Works
'Maximum bounds exceeded' error